Which of the following terms refers to the effort put forth by service workers who have to overtly manage their own emotional displays as part of the requirements of the job?
A) Emotional branding
B) Emotional expressiveness
C) Emotional contagion
D) Emotional labor

Question

Quizplus · Accepted Answer

The term that refers to the effort put forth by service workers who have to overtly manage their own emotional displays as part of the requirements of the job is emotional labor.

Which of the Following Terms Refers to the Effort Put