If performance perceptions are more positive than what was expected, neutral disconfirmation occurs.
Correct Answer:
Verified
Q7: Delight, disgust, surprise, exhilaration, and even anger
Q8: From a regulatory focus viewpoint, equitable expectations
Q9: Satisfaction as an emotion is extremely strong
Q10: Expectations about what a consumer thinks will
Q11: Durable goods are goods that are consumed
Q13: Hope is the level of a particular
Q14: Packrats hang onto a relatively manageable number
Q15: Attribution theory focuses on explaining why a
Q16: Service quality sometimes is seen as determined
Q17: Expectations can affect performance perceptions.
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