Cathy plans to buy a washing machine and visits a physical store to explore the different models. She is happy with the information she gets at the store and decides to buy a particular washing machine after seeing a demonstration of the product. Since her shopping experience was perfect, Cathy expects that the product is the best choice and will function well. She is happy that she will now have more personal time. In this scenario, which type of expectation does Cathy demonstrate?

Question

Quizplus · Accepted Answer

Cathy demonstrates ideal expectations, which refer to the highest level of performance or quality that a consumer expects from a product. She expects the washing machine to function well and give her more personal time.

Cathy Plans to Buy a Washing Machine and Visits a Physical