You Have Been Hired to Be the First Director of HR

You have been hired to be the first director of HR for Downtown Foods, Ltd. You are trying to persuade the president of the company to institute a formal complaint procedure. The president argues that if there is a complaint procedure, employees will feel encouraged to make numerous and unsubstantiated complaints, and morale will decline because management will reject most of the complaints. Your most persuasive argument relates to the effect of employees viewing complaint mechanisms as fair and available for use. Which of these ideas will best support your proposed use of complaint mechanisms?

A) The mechanisms will increase employee productivity by increasing employee satisfaction.
B) The mechanisms will keep employees from complaining directly to the president, thereby saving him from the aggravation of dealing with them.
C) The mechanisms will make lawsuits by disgruntled employees less likely.
D) The mechanisms will cause trouble-making employees with unsubstantiated complaints to quit when they see they cannot manipulate the system.