In what way did IDEO study the needs of the nurses and patients at Kaiser?
A)They shadowed nurses, sought feedback, and made observations.
B)They interviewed the key stakeholders.
C)They reviewed all nurse and patient complaints.
D)They interviewed patients.

Question

Quizplus · Accepted Answer

IDEO shadowed nurses to understand their workflow and observed interactions between nurses and patients. They also sought feedback from nurses and held focus groups with patients to understand their needs and experiences. This allowed them to develop a comprehensive understanding of the needs of both nurses and patients at Kaiser.

In What Way Did IDEO Study the Needs of the Nurses