Why is empathy important as a first step in the design process?
A)People are not always able to tell you what they need.
B)You need to care about the people for whom you are creating.
C)Empathy encourages social responsibility.
D)Empathy guarantees ethical behavior.

Question

Quizplus · Accepted Answer

Empathy is important in the design process because it allows designers to understand the needs and wants of their users. Many times, users may not be able to clearly articulate their needs, so empathy helps designers to put themselves in their users' shoes and understand their experiences. This allows designers to create solutions that truly meet users' needs.

Why Is Empathy Important as a First Step in the Design