You need to turn in your expense account. This is your first one. Mary, your co-worker, has turned in over 50 in the last two years. As you explain a problem related to turning in your expense account to her, which response type would be most appropriate for Mary to use?
A) Advising response
B) Deflecting response
C) Probing response
D) Reflecting response

Question

Quizplus · Accepted Answer

Mary should use an advising response because she has experience with turning in expense accounts and can provide guidance or solutions to help resolve the problem.

You Need to Turn in Your Expense Account