The Nurse Manager Frequently Interacts with Staff and Other Hospice

The nurse manager frequently interacts with staff and other hospice facility employees.Communication was purposeful because the manager assessed current issues,such as specific satisfactions and dissatisfactions with the newly implemented computerized documentation system.Informally,the manager gathered available staff members to address similar learning needs.Many times,staff members were found coaching other staff about improving use of the new system.According to Senge (1990) ,the activities demonstrated in this example are:

A) Dialogue, team learning.
B) Resilience, personal mastery.
C) Shared vision, systems thinking.
D) Mental models, teachable moments.