In the control process, when a manager cannot find an objective and measurable performance indicator, he/she should ________.
A)use the most appropriate objective indicator
B)use an objective indicator, but measure it several times to ensure reliability
C)use a subjective indicator
D)ignore the control function all together
E)not measure the factor

Question

Quizplus · Accepted Answer

When a manager cannot find an objective and measurable performance indicator, he/she should use a subjective indicator. While objective indicators are preferred, if they are not available, subjective indicators can still provide useful information for the control process. However, it is important for the manager to recognize that subjective indicators may be influenced by personal biases and perceptions, and should therefore be used cautiously. Ignoring the control function altogether or not measuring the factor are not appropriate responses. Using the most appropriate objective indicator or measuring an objective indicator several times to ensure reliability are not applicable in this situation since the question specifically states that an objective indicator cannot be found.

In the Control Process, When a Manager Cannot Find an Objective