________ refers to the degree to which jobs within the organisation are standardised and the extent to which employee behaviour is guided by rules and procedures.
A)Standardisation
B)Centralisation
C)Chain of command
D)Strategy
E)Formalisation

Question

Quizplus · Accepted Answer

Formalisation refers to the extent to which rules, procedures, and instructions govern employee behaviour in an organisation. It is related to the standardisation of jobs because greater formalisation implies more standardized jobs.

________ Refers to the Degree to Which Jobs Within the Organisation