Rework leads to additional inspection costs,yield losses,and the loss of goodwill on the part of customers.This is an example of ______.
A)mura
B)muda
C)heijunka
D)poke yoke

Question

Quizplus · Accepted Answer

The given scenario exemplifies muda, which refers to any activity that does not add value to the final product or service. Rework in this context does not add value to the product, and instead results in additional inspection costs and yield losses, which are both examples of waste. Furthermore, the loss of goodwill on the part of customers can lead to a decrease in demand, which can be similarly construed as another form of waste.

Rework Leads to Additional Inspection Costs,yield Losses,and the Loss of Goodwill