A retailer's focusing on store atmosphere,customer service,and exceeding a consumer's expectations is concerned with ________.
A) the total retail experience
B) employee empowerment
C) relationship retailing
D) a value orientation

Question

Quizplus · Accepted Answer

The retailer's focus on store atmosphere, customer service, and exceeding consumer expectations all contribute to the overall retail experience. Therefore, the retailer is concerned with the total retail experience.

A Retailer's Focusing on Store Atmosphere,customer Service,and Exceeding a Consumer's