Question 1

The equal store organization is a form of ________.

Accepted Answer

The answer of The equal store organization is a form...

Question 2

A span of control refers to the number of subordinates reporting to one manager.A firm with a large span of control utilizes a ________ organization.

Accepted Answer

A flat organization has a wide span of control, which means fewer levels of management and more subordinates reporting to one manager. Therefore, a firm with a large span of control utilizes a flat organization.

Question 3

Which form of organization results in close employee supervision?

Accepted Answer

Tall organizations have multiple levels of management, resulting in close employee supervision.

Question 4

In comparison to chain retailers,the organization structure of an independent is most likely to be ________.

Accepted Answer

Independent retailers usually have a smaller workforce and fewer levels of management, leading to a flatter organizational structure. This allows for easier communication and faster decision-making. Chain retailers, on the other hand, tend to have a tall structure with several layers of management and a more formalized hierarchy. Decentralization and functional structures can vary depending on the individual approach of the independent retailer.

Question 5

A separate store organization should be utilized when ________.

Accepted Answer

A separate store organization should be utilized when branches are large and customer tastes vary by location. In this situation, it is important to have a specialized team for each branch that understands the unique needs and preferences of the customers in that area. A centralized buying and selling function may not be effective in this case. However, if the branches are small and customer tastes are similar, a centralized approach may be more appropriate. Stock transfers among branches can be managed through a centralized system regardless of the organizational structure.

Question 6

The buyer form of organization within a department store is a form of ________.

Accepted Answer

The buyer form of organization within a department store is a method of product classification where the departments are arranged according to the types of products being sold. Each department has a buyer responsible for selecting and purchasing the products for that department.

Question 7

The most complex form of retail organization is found in ________.

Accepted Answer

Diversified retailers, which operate different types of retail outlets under one corporate group, represent the most complex form of retail organization due to the variety of retail formats they encompass and the broad range of management skills required to operate them successfully.

Question 8

Employees receive a relatively homogeneous cluster of work tasks when ________.

Accepted Answer

Specialization, when used properly, allows employees to focus on a specific cluster of work tasks that are related to their skills and expertise. This results in a relatively homogeneous cluster of work tasks for employees, which enhances their productivity and efficiency. However, if specialization is used to an extreme degree, employees may be limited in their work tasks and become bored or disengaged. If specialization is used too little, employees may be forced to handle tasks outside of their skill set, which can be inefficient and lead to mistakes. Clear reporting responsibilities can help with communication and organization, but do not necessarily impact the homogeneity of work tasks.

Question 9

A retailer uses different buyers in its main store and its suburban branches so as to better reflect each target market.This illustrates which job classification method?

Accepted Answer

The answer of A retailer uses different buyers in its...

Question 10

The retailer most likely to have a tall organization is a ________.

Accepted Answer

A decentralized retailer has a tall organization because decision-making is pushed down to lower levels in the organization. This means that there are more layers of management between the top and bottom of the organization, which makes the organization taller.

Question 11

The most expensive form of organization for a department store with several large branch stores is ________.

Accepted Answer

Separate store organization tends to be the most expensive because each store operates independently, requiring its own set of management, operations, and support systems, which increases overall costs.

Question 12

The overall hierarchy of authority in a retail organization is most clearly described in the firm's ________.

Accepted Answer

An organization chart shows the overall hierarchy of authority in a retail organization, including the different levels of management and the chain of command. It outlines the relationships between different positions and departments within the organization. The other options (A, B, and C) are important factors in understanding an organization's culture and structure, but they do not provide a clear visual representation of the hierarchy of authority.

Question 13

The modern version of the Mazur plan most closely corresponds to which method of classifying jobs?

Accepted Answer

The modern version of the Mazur plan involves grouping jobs based on their functions or roles within the organization. This corresponds with functional classification, which classifies jobs based on their specific duties and responsibilities. Product classification organizes jobs based on the products or services they are involved in, geographic classification organizes jobs based on their location or territory, and combination organization chart combines different methods of classification.

Question 14

Which recruitment source involves the least degree of screening of potential job candidates?

Accepted Answer

Advertisements typically reach a wide audience, including both active and passive job seekers. As a result, candidates are likely to vary widely in terms of their skills, education, and experience. Advertisements involve the least degree of screening, since the organization does not have control over who applies. The other options listed involve more targeted approaches that can result in recruiting candidates with more specific qualifications or experience. For example, employment agencies and referrals from former employees can yield more qualified candidates, and channel members may have a deep understanding of the industry and its requirements.

Question 15

A major disadvantage with the modern version of the Mazur plan is that ________.

Accepted Answer

The answer of A major disadvantage with the modern version...

Question 16

Which form of organization is most in accord with the notion of motivation that argues that the average worker dislikes responsibility and prefers to be led?

Accepted Answer

The notion of motivation that argues that the average worker dislikes responsibility and prefers to be led is associated with the theory of Theory X, which implies a hierarchical and tall organization structure. In this type of structure, there are many levels of authority and supervision, which creates a clear chain of command and enables managers to closely monitor the work of their subordinates. This approach is consistent with the belief that workers need to be strictly controlled and coerced to perform their tasks effectively. In contrast, a flat, functional, or decentralized organization structure is more likely to imply trust, collaboration, and empowerment of employees, which contradicts the assumptions of Theory X.

Question 17

A retailer uses a functional classification system for jobs; in addition,some employees may be placed in special teams.An employee with two bosses (the functional boss and the team leader)________.

Accepted Answer

This scenario describes a matrix structure, where an employee reports to both a functional manager and a project or team leader, often leading to situations where the hierarchy of authority is not clear.

Question 18

Which form of organization is most in accord with the view of motivation that stresses participatory management?

Accepted Answer

The answer of Which form of organization is most in...

Question 19

Which form of branch department store organization has the greatest overall customer orientation?

Accepted Answer

In a separate store arrangement, each branch operates as a separate entity, allowing for more customer-focused decisions and flexibility in catering to the needs and preferences of local customers. This format also allows for the development of personalized relationships with customers, further enhancing customer orientation.

Question 20

Which form of branch department store organization has the lowest overall costs?

Accepted Answer

Main store control involves centralized decision-making and management which eliminates the duplication of efforts and reduces overall costs. Therefore, it is considered the form of branch department store organization with the lowest overall costs.

Quiz 11: Retail Organization and Human Resource Management