The cross-training of employees is particularly beneficial when a retailer ________.
A) has extreme seasonality
B) is open for short hours
C) is open for long hours
D) has loyal part-time workers

Question

Quizplus · Accepted Answer

Cross-training employees is beneficial for retailers with extreme seasonality as it allows them to easily adjust staffing levels based on demand. By training employees to work in multiple areas of the store, the retailer can ensure that all areas are covered during busy periods without having to hire additional staff. This also allows the retailer to reduce labor costs during slower periods by reassigning employees to areas that require more attention.

The Cross-Training of Employees Is Particularly Beneficial When a Retailer