The Nordstrom department store chain emphasizes the great lengths to which it goes in customer service. In fact, when it moves into a mall, all the other stores have to improve their own models of customer service. How is Nordstrom using norms?
A) to clarify role expectations
B) to emphasize the organization's important values and identity
C) to create cohesiveness
D) to help the group survive
E) to help individuals avoid embarrassing situations

Question

Quizplus · Accepted Answer

Norms are enforced to emphasize the group, team, or organization's central values, such as Nordstrom's great customer service. Enforcing norms can also help the organization enhance its unique identity.

The Nordstrom Department Store Chain Emphasizes the Great Lengths to Which