________ perspective helps top management focus on what the organization must excel at to effectively meet its financial objectives and customers' expectations.
A) Operational
B) Internal business
C) Customer
D) Financial
E) Innovation and learning

Question

Quizplus · Accepted Answer

The internal business perspective helps top managers focus on what the organization must excel at to effectively meet its financial objectives and customers' expectations. Managers must measure and manage: innovation, customer service and satisfaction, operational excellence (which includes safety and quality), and good corporate citizenship.

________ Perspective Helps Top Management Focus on What the Organization