Which of the following is NOT a belief measure on the balanced scorecard in relation to customers?
A) customer acquisition
B) market share
C) response time
D) percentage of bids won
E) innovation

Question

Quizplus · Accepted Answer

Many companies view customers as one of their most important constituents. The balanced scorecard translates this belief into measures such as market share, customer acquisition, customer retention, customer satisfaction/loyalty, product/service quality, response time (the time between order and delivery), and percentage of bids won.

Which of the Following Is NOT a Belief Measure on the Balanced