Joseph Juran provided guidance regarding how to conduct quality planning,quality control,and quality improvement.Which of the following items is NOT part of Juran's Quality Trilogy?
A) identify all customers and their needs, develop requirements, and develop methods to satisfy those requirements.
B) work to identify root causes, not just symptoms
C) determine what to control, establish measurement systems, establish standards and compare performance to standards.
D) select and support improvement projects, select and implement solutions, and maintain control of improved processes.

Question

Joseph Juran provided guidance regarding how to conduct quality planning,quality control,and quality improvement.Which of the following items is NOT part of Juran's Quality Trilogy? ​ 
A) identify all customers and their needs, develop requirements, and develop methods to satisfy those requirements. 
B) work to identify root causes, not just symptoms 
C) determine what to control, establish measurement systems, establish standards and compare performance to standards. 
D) select and support improvement projects, select and implement solutions, and maintain control of improved processes.

Quizplus · Accepted Answer

Juran's Quality Trilogy focuses on quality planning, quality control, and quality improvement, which are covered in options A, C, and D. Option B, which emphasizes identifying root causes rather than just symptoms, is more aligned with general problem-solving approaches but is not explicitly part of the Quality Trilogy framework.

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