One useful method of process improvement involves consideration of how another organization performs a process,identifying and analyzing best practices for improvement ideas.This method is known as:
A) comparative improvement
B) benchmarking
C) root cause analysis
D) voice of the customer

Question

One useful method of process improvement involves consideration of how another organization performs a process,identifying and analyzing best practices for improvement ideas.This method is known as:​ 
A) comparative improvement 
B) benchmarking 
C) root cause analysis 
D) voice of the customer

Quizplus · Accepted Answer

Benchmarking involves researching and analyzing best practices from other organizations to identify opportunities for improvement in one's own processes. Comparative improvement involves comparing different processes within the same organization, while root cause analysis focuses on identifying and addressing the underlying cause of a problem. Voice of the customer refers to gathering customer feedback to improve processes. Therefore, B is the correct answer.

One Useful Method of Process Improvement Involves Consideration of How