What defines the capacity of a service product layout?
A) The activity requiring the most time per customer.
B) The size of the queue.
C) How tasks are allocated among servers.
D) Ability of workers to change the process speed.

Question

Quizplus · Accepted Answer

The capacity of a service product layout is defined by the bottleneck in the process, which is the activity requiring the most time per customer. This determines the maximum number of customers that can be served in a given period.

What Defines the Capacity of a Service Product Layout