A chain of specialty fashion stores has interviewed a sample of its female customers and learned that,on average,a customer can be expected to visit the store every two weeks looking for new merchandise. As a result,the chain has new merchandise delivered daily. If items have not been sold after a month on display at the store,the items are removed from the store to either be sold at another location or returned to the manufacturer. Through which of the following was the chain of stores able to set this standard?
A)evaluating the standard's capacity to enable goal achievement
B)benchmarking competitors
C)listening to customers
D)outsourcing

Question

A chain of specialty fashion stores has interviewed a sample of its female customers and learned that,on average,a customer can be expected to visit the store every two weeks looking for new merchandise. As a result,the chain has new merchandise delivered daily. If items have not been sold after a month on display at the store,the items are removed from the store to either be sold at another location or returned to the manufacturer. Through which of the following was the chain of stores able to set this standard?
A)evaluating the standard's capacity to enable goal achievement  
B)benchmarking competitors  
C)listening to customers  
D)outsourcing

Quizplus · Accepted Answer

The chain of specialty fashion stores was able to set the standard of delivering new merchandise daily and removing unsold items after a month based on the information obtained from their female customers. By listening to customers, the chain was able to understand their shopping behavior and adjust its operations to meet their needs. Hence, option C is the best choice.

A Chain of Specialty Fashion Stores Has Interviewed a Sample