Which of the following is a communication principle that should be used in applying a win-win conflict resolution strategy?
A) use emotional rather than neutral terms
B) make absolute statements
C) ask closed-ended questions
D) repeat key phrases for understanding
Correct Answer:
Verified
Q15: The chapter identifies several beliefs that managers
Q16: According to a survey of American Management
Q17: Which activities might prevent workplace violence?
A)know consequences
Q18: Which of the following is NOT a
Q19: Which of the following is NOT a
Q21: When trying to define the problem,a good
Q22: Conflict develops due to perceived mutually exclusive
Q23: When the accommodating strategy is used,managers try
Q24: Reminding managers of the organization's overall goals
Q25: Decisions decrease in quality when conflicts are
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