Kano analysis is limited because it requires the assumption that improvements in any area of staffing practice will be equally important for financial outcomes.

Question

Quizplus · Accepted Answer

Kano analysis evaluates the relationship between customer satisfaction and specific features or attributes of a product or service, but it does not take into account the potential variability in the impact of these features on financial outcomes. Depending on the industry, market, and customer preferences, certain staffing practices may have a greater impact on profitability than others. Therefore, it is important to consider additional factors beyond customer satisfaction when making decisions about staffing practices.

Kano Analysis Is Limited Because It Requires the Assumption That