In the service-system design matrix, an internet and on-site technology service encounter is expected to have which of the following?
A) High sales opportunity
B) High degree of customer/server contact
C) Low production efficiency
D) High production efficiency
E) None of these

Question

Quizplus · Accepted Answer

An internet and on-site technology service encounter typically has high production efficiency due to automation and streamlined processes.

In the Service-System Design Matrix, an Internet and On-Site Technology