To soften the impact of the bad news,what type of information can be included in the message?
A) An apology
B) A hidden benefit of the delay
C) Reasons for the bad news
D) A reminder of what has gone well so far
E) Options or alternative choices
Correct Answer:
Verified
Q2: Before _ a bad-news message,_ the situation
Q3: Of all the features in your message,the
Q4: Which of the following questions should be
Q7: Which of the following is an advantage
Q9: If a company must share bad news
Q13: To share some important bad news with
Q14: If your audience is expecting to hear
Q16: One of the four goals of delivering
Q17: To be effective,a bad-news message should _.
A)
Q18: When possible,which method of delivering bad news
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