To a customer,utility is:
A)The energy cost,both electrical and other forms.
B)Whatever the salesperson says it is.
C)Value of the sale minus the commission paid to the salesperson.
D)The want-satisfying power of a good or service.

Question

Quizplus · Accepted Answer

Utility refers to the level of satisfaction or value that a customer derives from a product or service. It is the want-satisfying power that a good or service possesses. Therefore, option D is the correct choice. Option A is incorrect as it refers only to the cost of energy and not the value or satisfaction that the customer derives. Option B and C are both incorrect as the value or utility of a product or service is not determined solely by the salesperson or the commission paid to them.

To a Customer,utility Is