Customer complaints:
A)Should be encouraged.
B)Are the result of performance gaps.
C)Should not be avoided.
D)All of the choices are correct.

Question

Quizplus · Accepted Answer

All of the choices are correct. Customer complaints should be encouraged, as they provide valuable feedback for improving products and services, and they can also help to identify performance gaps. Complaints should not be avoided or ignored, as this can result in a loss of business or a damaged reputation. Therefore, it is important to respond to complaints in a timely and empathetic manner, and to take steps to address the underlying issues to prevent future complaints.

Customer Complaints