If the capacity of a service facility is too small, customers facing long waits during periods of peak demand may well take their business elsewhere.

Question

Quizplus · Accepted Answer

If customers face long waits during peak demand periods due to a small service facility capacity, they may become frustrated and choose to take their business elsewhere. This can result in a loss of revenue and customer loyalty for the service facility.

If the Capacity of a Service Facility Is Too Small