Henry Tells His Wife, Esmeralda, That His Last Sales Call

Henry tells his wife, Esmeralda, that his last sales call of the day at DuPont was a disaster. He explains that he never really figured out what the purchasing agent was looking for. Esmeralda, a sales trainer for another firm, hands Henry a book on

A) listening skills.
B) overcoming objections.
C) prospect evaluation.
D) product demonstrations.
E) closing.