Joy has learned that listening to customers, learning about their needs, and communicating with them over a prolonged period of time is key toward making large business sales. Joy is most likely using

Question

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Joy is using relationship selling, which emphasizes building and maintaining strong customer relationships by listening to their needs and communicating with them over a long period of time. This approach is often used in making large business sales where the sales cycle is longer and requires ongoing communication and relationship-building with the customer.

Joy Has Learned That Listening to Customers, Learning About Their