Lightspeed.com (Scenario)
Edwin Edwards is a team leader for Lightspeed.com, an e-business that has employees in every global time zone. Some of the factors that the team has to contend with are deadlines, strong work ethic, creativity-innovation chain, high-speed turnaround, and professionalism. As a team leader, Edwin sees team members via videoconference only a few times per year or via compressed video via Internet a few times more per year. A frustration that he is encountering himself is that he works with all of these people and does not have control over their "actual" work or the few organizational rules, regulations, and policies. Yet, due to the position he is in, he feels he gets all of their complaints. The team does not deal well when a member offers an "off-the-wall" solution to a team problem. Team members seem to have more trouble with this than any other team-conflict issue. What he likes most about leading the team is that they seem to prefer getting their objectives accomplished instead of wasting time trying to decide who should be doing what tasks.
-If Edwin wanted to change people and the quality of interpersonal work relationships,he could do so by implementing ________ programs.
A)job redesign
B)organizational development
C)interpersonal development
D)process redesign

Question

Quizplus · Accepted Answer

Organizational development programs focus on improving the quality of interpersonal relationships and team dynamics within an organization. This would be the best choice for addressing the team's issues with off-the-wall solutions and improving overall communication among team members. Job redesign and process redesign may improve efficiency but would not directly address these interpersonal issues. Interpersonal development may be helpful, but it may not be comprehensive enough to address the team's broader dynamics and organizational culture.

Lightspeed.com (Scenario) Edwin Edwards Is a Team Leader for Lightspeed.com, an E-Business