Designing a Control System (Scenario)
Gina realizes her department needs to make some changes in its control system. The department is one of five in her division, and she is not sure which approach will work best for the organization. She could base her department's performance on their distinct product, making it a profit centre and evaluating it against overall company results. She could also make better use of the policies, regulations, and procedures that are already in place. To date, Gina has not strictly enforced many of the regulations established by the head office because her department is self-regulating. The work groups set their goals and insure those goals are achieved. Everyone is well aware of the expected standards and work behaviours, and there is little tolerance for workers who do not meet the group norms.
-The control system that Gina chooses should ultimately be one that ________.
A)monitors everything that happens in the department
B)monitors only the important activities in the department
C)helps the organization effectively and efficiently reach its goals
D)requires minimal management involvement

Question

Quizplus · Accepted Answer

The control system that Gina chooses should ultimately be one that helps the organization effectively and efficiently reach its goals. It should not only focus on monitoring everything that happens in the department or only the important activities in the department, but rather on aligning the department's performance with the overall company results to achieve the organization's goals. Minimal management involvement might not be the best approach in this scenario as some level of control and guidance is necessary to ensure that the department is effective in achieving its goals.