The service profit chain is the service sequence from ________.
A)managers to employees
B)suppliers to employees
C)suppliers to managers
D)employees to customers

Question

Quizplus · Accepted Answer

The service profit chain links together internal service quality, employee satisfaction and productivity, external service value, and customer satisfaction, loyalty, and retention. It starts with employees who create value for customers, leading to customer satisfaction, loyalty, and retention, which in turn leads to profitability and growth for the organization. Therefore, the service sequence goes from employees to customers.

The Service Profit Chain Is the Service Sequence from ________