On a cost of quality report, which of the following cost items should be classified as an internal failure cost?
A)Customer returns of defective products
B)Net cost of scrap
C)Training for quality control employees
D)Patent cost for a new product

Question

Quizplus · Accepted Answer

Internal failure costs are costs associated with defects found before the product is delivered to the customer, such as the net cost of scrap.

On a Cost of Quality Report, Which of the Following