The ________ from the balanced scorecard focuses on determining if customers are satisfied.
A)internal business perspective
B)learning and growth perspective
C)customer perspective
D)financial perspective

Question

Quizplus · Accepted Answer

The customer perspective of the balanced scorecard is focused on determining if customers are satisfied. It measures things such as customer retention, customer satisfaction, and market share. The other perspectives (internal business, learning and growth, and financial) are focused on other areas of the business.

The ________ from the Balanced Scorecard Focuses on Determining If