Paola,a corporate trainer,was sent to the Michigan plant as a last-minute replacement to train a batch of new employees on work behaviors.Paola's brother-in-law Ramon,a machinist in the Michigan plant,happened to be part of the batch Paola was to train.On the first day of class,before she could realize,Ramon was hugging her in front of the whole class.Paola could not help but frown and said,"Either settle down or leave.I have to teach these people proper work behaviors! I'll talk to you during the break." What factor caused this conflict?

Question

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The factor that caused this conflict is role. Paola is in the role of a corporate trainer and needs to maintain professionalism and focus on her job of training the new employees. Ramon's behavior of hugging her in front of the whole class is inappropriate, as it blurs the professional boundary between them and disrupts the training process. Paola's request for Ramon to settle down or leave and the plan to talk to him during the break shows that she is aware of the conflict and taking steps to manage it.

Paola,a Corporate Trainer,was Sent to the Michigan Plant as a Last-Minute