Question 1

How can tone,style,and design be used to deliver written bad news effectively?

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Question 2

Damon needs to dismiss an employee for excessive absenteeism.How can he use the FAIR test to evaluate this message before delivering it?

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Question 3

How would you use the FAIR test to evaluate a performance review for a poorly performing individudal before giving it to the employee?

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Question 4

Mona has a performance review scheduled with her boss at the end of the week.She is aware that she has badly missed her sales goals for the quarter,and is anxious that she will be reprimanded for her poor performance.Mona,however,reminds herself that getting an honest assessment of her work will only help her,and looks forward to asking her boss for suggestions on improving her performance.This means that Mona

Accepted Answer

Seeking and receiving feedback,even when it is negative,will help you develop the skills you need to make an impact in the workplace and move into new positions.To accept negative feedback and respond to it well requires high emotional intelligence,since you may feel many emotions,including fear,anxiety,and perhaps even anger.To avoid counterproductive responses to negative emotions,learn to recognize and name these emotions.Then develop a reframing statement to respond more effectively.

Question 5

List the guidelines for delivering bad-news messages.

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Question 6

Which component of the FAIR test refers to the transparency of the motives and reasoning of the person delivering the bad news?

Accepted Answer

Access in the FAIR test refers to how accessible or transparent your motives,reasoning,and information are.

Question 7

List the various points that are to be considered while delivering negative performance reviews.

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Question 8

What is meant by the mum effect? How does it affect businesses?

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Question 9

Which component of the FAIR test relates to the question "Have I stated the message in a way that recognizes the inherent worth of others?"

Accepted Answer

While conducting the FAIR test,you should consider the question "Have I stated the message in a way that recognizes the inherent worth of others?" to evaluate the "respect" component of the FAIR test.

Question 10

Catherine heads a sales team,and most of her subordinates have performed well.However,one of the team members,Dave,has been performing poorly.Catherine has created a file that records Dave's performance issues and contains a few emails from colleagues criticizing him in confidence.While delivering the negative feedback to Dave,Catherine should

Accepted Answer

It is not appropriate to ask others to read messages that include confidential matters.For example,negative feedback for an individual employee should typically be private.

Question 11

During a difficult performance review,a person with high emotional intelligence is most likely to

Accepted Answer

Seeking and receiving feedback,even when it is negative,will help you develop the skills you need to make an impact in the workplace and move into new positions.Because you may feel many emotions,including fear,anxiety,and perhaps even anger,accepting negative feedback and responding to it well requires high emotional intelligence.

Question 12

Megan,an account manager at Murray & Associates,has decided to reject a marketing concept developed by Niles,a respected colleague.What are some ways in which Megan can avoid the mistake of offering token appreciation for Niles' suggestion?

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Question 13

Which of the following questions should you ask yourself to determine if the bad-news message you plan to send passes the "facts" aspect of the FAIR test?

Accepted Answer

While evaluating a bad-news message you plan to send,considering the question "Have I gathered all the relevant information and examined various accounts of the same event?" will tell you if you are passing the "facts" aspect of the FAIR test.

Question 14

Which of the following statements made by an employee would be a counterproductive response to a negative review?

Accepted Answer

"My boss doesn't care about my work,so why should I care what he thinks?" is a counterproductive statement that someone who is angry at their boss might make.To avoid counterproductive responses to negative emotions,learn to recognize and name these emotions.Then develop a reframing statement to respond to them more effectively.

Question 15

Why is accepting negative feedback important for employees? What should be done by employees to accept and respond to it effectively?

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Question 16

Zelda needs to inform her employees that a major client has gone bankrupt,and that the company will need to downsize due to the loss of business.What are the advantages and disadvantages of delivering the news in person?

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Question 17

What are the three aspects of bad news that impact how you approach delivering it? Explain each of the three aspects and their impact.

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Question 18

Duane is preparing a negative performance review for Eric,an employee whose productivity is far below that of his fellow team members.Which of the following questions will help Duane determine if his draft review passes the "impacts" aspect of the FAIR test?

Accepted Answer

While conducting the FAIR test,Duane should consider the question "Am I doing what I can to provide opportunities-as appropriate-to the bad-news recipients?" to determine if the draft review passes the impact aspect of the test.

Quiz 11: Bad-News Messages