A successful professional should use an apology only as a last resort.
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Q1: Appreciation messages should not appear self-serving in
Q3: In responses to inquiries,setting off each question
Q4: Expressions of sympathy should usually be brief.
Q5: Claims are most likely to be successful
Q6: Using an other-oriented tone can help you
Q7: Many young managers fail to set expectations
Q8: Business professionals who fail to do audience
Q9: To prevent employees and customers from ignoring
Q10: Typically,routine messages deal with complex matters that
Q11: When writing routine requests,you should expect strong
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