Rachel walks into her boss's office and makes the following apology: "I was wrong to yell at you when I found out that my trip had been canceled.I did a poor job of controlling my emotions.I'll do better next time." What component of an apology has Rachel failed to include?
A) acknowledgment of a mistake
B) acceptance of responsibility
C) sincerity and timeliness
D) an expression of regret
E) a commitment not to repeat the offense

Question

Quizplus · Accepted Answer

Typically,an apology includes the following elements: acknowledgment of a mistake or an offense,an expression of regret for the harm caused,acceptance of responsibility,and a commitment that the offense will not be repeated.Effective apologies should be timely and sincere.Rachel does not express any regret for her outburst.

Rachel Walks into Her Boss's Office and Makes the Following