Difficult conversations can be handled successfully by
A) hearing everybody's story.
B) agreeing with everything you hear.
C) using the either/or approach.
D) invalidating the perspective of other people.
E) adopting a message-delivery stance.

Question

Quizplus · Accepted Answer

In emotionally charged,high-stakes conversations,approaching the conversation with a learner mind-set will often lead to productive outcomes.The learning stance involves a commitment to understanding others' stories-their retrospective versions of interpersonal interactions or their explanations of business successes and failures.

Difficult Conversations Can Be Handled Successfully by