Customer relationship management (CRM) is the ability of an organization to retain profitable customers.

Name: Customer relationship management (CRM) is the ability of an organization to retain profitable customers.
Brand: Quizplus
Rating: 4.8 (30 reviews)

Question

Quizplus · Accepted Answer

CRM aims to cultivate long-term relationships with customers by providing value and personalized experiences, thus increasing the likelihood of repeat purchases and customer loyalty. The ultimate goal is to maximize customer lifetime value and retain profitable customers.

Customer Relationship Management (CRM) Is the Ability of an Organization