When making a claim by using online customer support,what information should be provided first?
A) Name and contact information
B) Statement of goodwill
C) A list of product defects
D) Reason for writing
E) Where item was bought and price
Correct Answer:
Verified
Q3: When responding to questions face-to-face,how should the
Q4: A message that only hints at why
Q5: _ are advantages that your audience directly
Q6: If your audience will not understand your
Q7: In addition to an expression of gratitude,what
Q9: What type of request message would benefit
Q10: A "you" perspective _.
A)consists simply of abundant
Q11: Which of the following is an external
Q12: Routine business messages _.
A)require you to persuade
Q13: When would the indirect approach be a
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