Which of the following represents the three-part formula for responding positively to a claim using social media?
A)Understanding,apology,and solution
B)Identification,resolution,and apology
C)Apology,blame,and dismissal
D)Defense,plan of action,and follow up
E)Tweeting,wall posts,and rating alterations

Question

Quizplus · Accepted Answer

The three-part formula-understanding,apology,and solution-works equally well when responding to complaints received through Twitter,Facebook,or other social media outlets.

Which of the Following Represents the Three-Part Formula for Responding