An organizational strategy and the accompanying techniques that result in the delivery of high-quality products or services to customers is referred to as _____.
A) total quality management
B) just-in-time management
C) reengineering
D) ISO 9000

Question

Quizplus · Accepted Answer

Total quality management (TQM) is an organizational strategy and accompanying techniques that result in delivery of high-quality products or services to customers.

An Organizational Strategy and the Accompanying Techniques That Result in the Delivery