You have just practiced descriptive communication to modify some problematic behavior.Your subordinate replies,"I have an excuse ...it is not my fault." What should you do?
A) Point out (without causing defensiveness) to your subordinate that it really doesn't matter if it is his/her fault; the problem still exists
B) Keep trying to describe the problematic behavior until the subordinate understands
C) Refocus the communication away from blame or fault toward counseling
D) None of the above

Question

Quizplus · Accepted Answer

Refocusing the communication away from blame or fault and toward counseling can help address the underlying issues causing the problematic behavior. It can also prevent the subordinate from becoming defensive and allow for a more productive conversation.

You Have Just Practiced Descriptive Communication to Modify Some Problematic