When an employee who works at McDonald's headquarters outside Chicago travels around the U.S.and observes franchises to see if they are acting in the best interests of McDonald's good name in terms of friendly service,cleanliness,and quality of food,this observer is acting as a(n):
A)mystery shopper
B)indirect observer
C)mechanical observer
D)scanner-based consumer panel

Question

Quizplus · Accepted Answer

The employee is acting as a mystery shopper, as they are observing franchises to ensure they meet the company's standards without the franchise knowing they are being evaluated.

When an Employee Who Works at McDonald's Headquarters Outside Chicago