What is an organizational culture steeped in customer focus more likely to be?
A) old-fashioned and traditional
B) subjected to high turnover because of disgruntled employees
C) targeting the profitability of new customers rather than trying to maintain present ones
D) relationship oriented rather than transaction based

Question

Quizplus · Accepted Answer

Organizational cultures that prioritize customer focus tend to emphasize building and maintaining strong relationships with their customers rather than just focusing on individual transactions. This approach fosters loyalty, repeat business, and a positive reputation, which are key components of a successful, customer-focused strategy.

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