Walter T. Wexler is a family-owned business that sells custom-ordered furniture. After a delivery is made, a salesperson calls the customer to ensure the delivery was satisfactory. Within a month, the salesperson will call again to see if any additional pieces are needed to complete the decor. This follow-up service will most likely result in a sale, as studies have shown that the chance of a repeat sale can be higher than the chance of a new sale.

Question

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Follow-up service strengthens customer relationships by showing care and attention, which increases the likelihood of repeat sales, as satisfied customers are more inclined to make additional purchases.

Walter T Wexler Is a Family-Owned Business That Sells Custom-Ordered Furniture