Customer loyalty is meeting the needs and expectations of the customers.
Correct Answer:
Verified
Q51: Organisations focusing on customer experience view technology
Q52: The role of a service provider is
Q53: Strategy specifically refers to how customer service
Q54: Service culture focuses directly on customers' needs
Q55: According to Kotelnikov,'value entitlement is a rightful
Q56: A customer's first impression is not vital.
Q58: Customers with high levels of emotional intelligence
Q60: 'Value' represents economic worth,practical utility and availability
Q61: Unhappy customers in most cases will complain
Q62: Discuss the differences between Customer Relationship Management,Customer
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents