The three critical success factors in knowledge-management programs are
A)the leader,the followers and the customers
B)the goals,the outcomes and the relationship between them
C)knowledge leadership,clearly identified business benefits and communication across the organisation
D)knowledge leadership,clearly identified business benefits and communication outside the organisation

Question

Quizplus · Accepted Answer

The three critical success factors in knowledge-management programs are knowledge leadership, clearly identified business benefits, and communication across the organization. These three factors ensure that the program has strong leadership and direction, measurable benefits, and effective communication channels to promote adoption and implementation throughout the organization. Choice A and B are incorrect as they do not focus on the key factors of leadership, benefits, and communication, and choice D is incorrect as it excludes communication within the organization.

The Three Critical Success Factors in Knowledge-Management Programs Are